COOKIE POLICY
1. About this Cookie Policy
This Cookie Policy explains how Letio Ltd uses cookies and similar storage and access technologies on helloletio.com. It should be read together with our Privacy Notice at https://helloletio.com/privacy-policy.
2. Who We Are
Letio Ltd (company number 14475177) operates the Letio website and determines how cookies and similar technologies are used on it. Registered address: 123 Buckingham Palace Road, London, England, SW1W 9SH. Privacy enquiries: privacy@helloletio.com.
3. What Are Cookies and Similar Technologies?
Cookies are small files or pieces of information stored on, or accessed from, a device when a website is used. Similar technologies can include tracking pixels, scripts, tags, local storage and other technologies that store information on or access information from a browser or device. These technologies may recognise a browser or device, remember preferences, support website functionality, measure website use or, where enabled and consented to, support advertising and remarketing.
4. Our Approach to Consent
We may use technologies that are strictly necessary for the operation, security or delivery of a service requested by you without asking for consent where the law permits this. Non-essential technologies are not activated unless the required consent has been obtained. Our consent mechanism allows you to accept non-essential technologies, reject them, or manage choices by purpose. Rejecting non-essential technologies does not prevent you from using the core website. You can change or withdraw your consent at any time using the Cookie Settings control available on the website.
5. Categories of Technologies We Use
| Category | Purpose | Consent position |
| Strictly necessary | Operate, secure and deliver core website functionality or remember privacy choices. | Used where legally exempt from consent. |
| Functional | Provide optional functionality or embedded features. | Off until consent where not exempt. |
| Analytics | Understand website traffic, performance and visitor use. | Off until consent unless a specific exception has been assessed and documented. |
| Advertising & marketing | Measure advertising, support audiences and remarketing. | Off until consent. |
6. Technologies and Third Parties Identified on the Website
The website and its WordPress configuration show integrations with the services below. Exact cookies or storage items can vary according to configuration, page visited, browser, consent choices and provider changes. Letio maintains a live technical inventory as part of its consent-management process.
| Provider / technology | Use | Treatment |
| WordPress / website platform | Core website operation, security and preferences. | Strictly necessary where required for core operation; otherwise assessed according to purpose. |
| Google Analytics via MonsterInsights | Where enabled, measures visits and website use. | Analytics technologies requiring consent remain blocked until analytics consent. |
| HubSpot | Website forms and related CRM functionality; HubSpot form scripts are used on parts of the website. | Any non-essential HubSpot tracking must follow the relevant consent category. |
| Google reCAPTCHA | Protects forms/services from spam, fraud and automated abuse. | Letio assesses the precise implementation and applicable consent or legal exception. |
| Trustpilot | Displays Trustpilot content/widgets. | Any non-essential storage/access is blocked until the appropriate consent. |
| Meta Pixel / Meta advertising technologies | When enabled, measures advertising effectiveness and supports remarketing/audiences. | Advertising & marketing; blocked until consent. |
7. Meta Advertising and Remarketing
Letio may use Meta Pixel and related Meta advertising technologies to understand actions taken on the website, measure advertising effectiveness, create or measure advertising audiences and show relevant Letio advertising on Meta services. Where these technologies involve non-essential storage or access on your device, they will not be activated until you have given the required advertising consent. Information made available through these technologies may include technical browser or device information, IP address, pages visited, interactions with the website and advertising or conversion information. List-based Meta Custom Audiences created from contact information held in Letio’s CRM are addressed in our Privacy Notice rather than treated as website cookies.
8. Google Analytics
Where Google Analytics is enabled, it is used to help Letio understand how visitors find and use the website. Analytics technologies that require consent remain disabled until analytics consent is provided. Letio keeps its configuration, privacy settings, data retention settings and advertising features under review.
9. HubSpot
Letio uses HubSpot in connection with customer relationship management and website forms. HubSpot form scripts are used on parts of the website. Where HubSpot or associated functionality sets or accesses non-essential information on a visitor’s device, those elements are controlled by the relevant consent choice. Submitting a normal enquiry form is separate from agreeing to optional analytics or advertising tracking.
10. Google reCAPTCHA
Letio uses Google reCAPTCHA to help protect website forms and services from spam, abuse and automated activity. reCAPTCHA may process technical and device information for security purposes. Letio keeps its implementation under review and applies the appropriate consent or legal exception according to the way the technology is configured and used.
11. Trustpilot and Other Embedded Services
Pages may include content or widgets supplied by third parties such as Trustpilot. Third-party content can involve scripts, tags or other storage and access technologies. Letio assesses these technologies and blocks non-essential elements until the appropriate consent has been obtained. If additional embedded services, analytics providers or advertising technologies are introduced, the cookie inventory, consent configuration and this policy are reviewed.
12. Cookie Inventory and Durations
The precise names and durations of cookies and similar technologies can change as providers update their services. Letio maintains a live cookie inventory through its consent-management process and periodic website audits. The consent interface should display, where technically available, the provider, purpose, category and duration of technologies detected on the website. Technologies that are no longer required should be removed and persistent durations should be proportionate to their purpose.
13. Managing and Withdrawing Your Choices
You can use the website’s Cookie Settings control to review and change your choices. Non-essential categories remain off unless you choose to enable them. You may also use browser controls to delete or restrict cookies, although doing so may affect website functionality. If Letio materially changes the purposes for which non-essential technologies are used, or introduces new technologies requiring consent for a new purpose, Letio will seek fresh consent where required.
14. Changes to this Cookie Policy
We may update this Cookie Policy when our website, technologies, providers or legal obligations change. The effective date at the top indicates when it was last materially updated.
15. Contact Us
If you have questions about this Cookie Policy or our use of cookies and similar technologies, contact Letio Ltd, 123 Buckingham Palace Road,
